Customer Service

Altex prides itself in offering a high level of customer service. What makes Altex stand out against our opposition is the following point:

• Locally Manufactured
• Strong experienced technical group
• Specification service
• Training applicators to apply our products
• National coverage / service
• Design and tested by Altex team
• Products are designed to have key advantages such as ease of application
• Responsive to local needs
• Over 50 years of experience in the protective coatings industry

 

Our Specification Guarantee

Specification & Product Advice: 8.00am - 4.30pm Monday to Friday

Written Specification Service: Full detail supplied - 1 or 2 page spec - 2 days Complex specification which requires more research 5 - 10 days

Website Enquiries: The Altex technical team aims to respond to all enquiries within less than 48Hours, a small delay may occur over state holidays.

Bulk Order Close-off (Ordered through Head Office - Commercial Use): Altex Yacht & Boat stock items ordered before 2.00pm will be dispatched same day - orders received after the 2.00pm deadline will be dispatched next day. Items that are not in stock will be available for dispatch within 4 working days or less.

Bulk Tint Service (Ordered through Head Office - Commercial Use):  Tints ordered today before 2.00pm. Existing Colours (i.e. standard or repeat) - dispatched next day. Items that are not in stock will be available for dispatch within 4 working days or less

Sales support

We pride ourselves on our amazing sales support. Please contact us at sales@altexcoatings.co.nz for any assistance you may require.